Information Regarding Insurance and Payment
Aspenwood Counseling is a participating provider for several insurance companies and employee assistance programs. Please advise us if we need to become a provider for your specific insurance. Aspenwood Counseling will bill insurance companies for the contractual rate agreed upon by the insurance company and Aspenwood.
To keep monthly costs low your insurance company may have a high deductible that resets every year. These deductibles must be met before the insurance company will make a payment to providers; this can result in a financial burden for your family as well as for Aspenwood Counseling.
If your deductible has been reset, it will be necessary for you to pay for services provided by Aspenwood Counseling. Payment is due at time of service unless a previous agreement has been made.
Aspenwood Counseling may be able to work with you regarding rates or scheduling to reduce out of pocket expenses. Aspenwood Counseling is a service-oriented business and must collect fees to cover expenses. Thank you for your understanding.
We accept cash, debit, HSA cards, and major credit cards. All payments are due at the time of services rendered.
Important Note:
We will bill you per session regardless of your primary insurance. After we submit the claim to your insurance and we have receive payment, then we will let you know if you have a credit available for your next appointment or if we will be refunding your initial payment.
We do our best when billing your insurance, but you are still responsible for any amount that was not paid by the insurance company, This is usually due to not meeting your deductible, any copays, or missed appointments.
Insurance
Aspenwood Counseling and Behavior Center accepts most major insurances:
Aetna
Blue Cross
Blue Cross of Idaho
Blue Cross Blue Shield
Health Now
Health Plans Inc.
MBA Administrators
Medicaid
Pacific Source
Select Health
United Healthcare
Other Coverage
Connect Program (Blomquist Hale)
BPA Referrals
EAP (If we are contracted with the company.)
III-A (EAP)
PAS (Personal Assistance Services)
No Show or Late Cancellation Fees
Cancellation / No Show Policy for Counseling Appointments
In order to be respectful of the counseling needs of other clients, please be courteous and call us promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of a counseling session. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Confirmation calls/texts are conducted as a convenience for you, failure to respond to the call or text does not cancel your appointment. You will always receive a response when confirming or canceling your appointment by text message.
Appointments are in very high demand, and your early cancellation will give another client the possibility to have access to a timely counseling session.
If an appointment is not cancelled with proper notice, you will be charged a $30 fee: please note that your insurance company will not cover this charge. Insurance companies will only cover costs for services provided.
________________________________________________________________________________________________
Late Arrivals
We understand that delays can occasionally happen; however, we must try our best to keep the counselor’s sessions on schedule. If a client arrives more than 15 minutes past their scheduled time, we will have to reschedule your appointment, record it as a “No Show”, and you will be charged a $30 fee.
Repeated “No Shows” or more than 3 cancellations in 90 days, may result in the client and/or client’s family being discharged from our office.
- Fees are the discretion of the counselor.
- Fees are incurred for each client scheduled.
- Fees will need to be paid in full before the clients next appointment.
________________________________________________________________________________________________
.